Casual opportunity – hours include early mornings, closing and weekend shifts

Our Customer Engagement Officers are the friendly faces that bring STARplex to life – bringing energy, enthusiasm and exceptional service to every interaction. You’ll be the friendly face at reception, the go-to for member enquiries, and a passionate advocate for everything STARplex has to offer.

If you love connecting with people, thrive in a vibrant and busy environment, and want to make a real impact on our members’ fitness journeys – this role is for you!

About the role

As a key part of our front-of-house team, you will:

• Deliver a first class customer experience every time
• Welcome members and visitors with energy and professionalism
• Help customers discover the programs and services that best suit their needs
• Be confident promoting and supporting all STARplex offerings

This role requires flexibility with shifts available across weekdays, weekends and occasional public holidays.

What you’ll bring

We’re looking for team members who are:

• Passionate about customer service and people
• Confident communicators with a positive, can-do attitude
• Energised by working in a fast-paced, community focused environment       

Experience in the fitness industry is a bonus – but not essential. We’ll support you to learn!

Key responsibilities

• Deliver outstanding customer service both in person and over the phone
• Accurately handle cash and operate point of sale systems
• Provide membership information and confidently support new joins and renewals
• Promote STARplex services including the Fitness Centre, Swim Centre, STARstore and Courts programs
• Build strong relationships with members and visitors
• Represent STARplex with professionalism and enthusiasm at all times

Skills and attributes

• Friendly, approachable and high-energy attitude
• Strong communication and interpersonal skills
• Solid computer skills
• A genuine interest in health, fitness and community wellbeing

Essential requirements

• Current First Aid and CPR certificates
• Ability to meet pre-employment requirements within an education environment, including:

         -    Department of Human Services working with children check

         -    Agreement to Trinity College Child Safe Policies

         -    Completion of Responding to Risk of Harm, Abuse and Neglect training

Why join STARplex?

At STARplex, you’re not just joining a team – you’re joining a community. Every day is different, full of energy, connection and the chance to make a positive impact.

If you love working with people and want to be part of something active, fun and meaningful – we’d love to hear from you!

A copy of the job and person specification is available as part of this online application. Any questions about the job can be directed to Hayley Hobbs [email protected]. 

Online applications via Trinity College website should be addressed to:

Mr Bradley Wenske

Manager

STARplex

Online applications close on Thursday 2nd July at 4pm

Trinity College is an Equal Opportunity Employer

The College has a commitment to Inclusion and Cultural Safety and

Excellence in Professional Practices